Frequently
Asked
Questions

FAQ

Refer to our FAQ options below or contact us at hello@ecsbrands.com
Our business hours are
Monday – Friday 6:00am – 5:00pm (PST)
Saturday 8:00am – 2:00pm (PST)

WHAT IS THE HEMP PLANT?

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The Hemp plant is one of the plants in the Cannabis family of plants. While it is related to marijuana (High THC Cannabis), hemp is genetically different. An agricultural commodity, hemp must be .3% or less THC to be considered as such.

WHAT ARE HEMP EXTRACTS?

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Hemp extracts are compounds such as cannabinoids and terpenes that can be extracted from the hemp plant. Once the hemp plant has grown and is harvested, it will go through an extraction process that allows for us to pull the potential benefits to be included in some of our high-quality products available.

WHAT ARE THE POTENTIAL BENEFITS OF HEMP EXTRACTS LIKE CANNABINOIDS?

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There have been a multitude of studies conducted that have shown some positive results in dealing with many types of issues and symptoms. Be sure to talk to your doctor before you add a wellness product into your routine.

DO ALL OF YOUR PRODUCTS HAVE CANNABINOIDS?

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Not all of our products use the grown portion of the plant. Our Hemp Fuel Hemp Protein, for example, is made from another portion of the hemp plant: the seeds. Hemp seeds are rich in proteins and antioxidants and, when crushed and ground, can be made into easily digestible protein supplements. The seeds do not contain cannabinoids.

WHAT ARE TERPENES?

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Terpenes are compounds that are grown within the hemp plant along with cannabinoids and flavonoids. Terpenes are responsible for the aroma and flavors of cannabis plants like hemp and they assist cannabinoids to create desired effects and results.
Terpenes are found in all manner and type of flowering and fruiting plants. Oranges, Rosemary, Pine and Lavender all have terpenes in them and it is what gives these plants their unique scent profile. Terpenes also play a big role in the wellness factor as they are believed to work synergistically in a process that is called “The Entourage Effect”.
There are believed to be over 20,000 terpenes in existence and there are hundreds in the cannabis family of plants, alone. The most common are Myrcene, Limonene, Pinene and Linalool.
Learn More about individual terpenes, HERE.

WHAT ARE FLAVONOIDS?

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Flavonoids are similar to terpenes as they add to a flavor and aroma profile, but they also have additional effects. Accounting for 10% of the compounds made in the plant, there are reportedly around 20 varieties that are known to exist in the hemp family of plants.
These compounds are also found in fruits, vegetables and flowers throughout nature.
Flavonoids also contribute to the color of the plant. Just as it does in berries (adding that purple hue) it can influence the color of cannabis flowers.

WHAT ARE THE BENEFITS OF HEMP SEED / HEMP SEED PROTEIN?

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Hemp Seeds have been a staple of the health food industry for decades. They have been lauded for being rich in protein and antioxidants. They also have fiber and a near optimal Omega 6 and Omega 3 ratio.

ARE YOUR PRODUCTS FDA APPROVED?

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These products have not been evaluated by the FDA as of yet, though our facility is FDA approved. There is currently still a refinement of the rules that is happening and certifications that are related to the FDA are not available, yet. We are still absolutely committed to complete compliance with FDA regulations and, because these products have not been evaluated by the FDA, we make no claims to any extra benefits for products containing cannabinoids.

HOW LONG DOES IT TAKE TO SHIP?

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Our preferred shipping method is FedEx Priority. This allows for you to receive your orders within 2 - 5 business days.

WHAT IS YOUR RETURN POLICY?

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During the checkout process you will be given the complete terms of your purchase. Included in those terms is your clear understanding that we are selling these products as containing hemp-derived cannabinoids.

All unopened products can be returned within 14-days of the delivery date for a full refund less any shipping charges.

Returns Process:
1) Email us at hello@ecsbrands.com ASAP to alert us that you will be returning your UNOPENED product within the 14-day time limit and to request the Return Shipping Address.
2) Once you have shipped your product back to us – please also email the tracking number to hello@ecsbrands.com so we can keep an eye out for it.
3) Once we receive your package back at our facility and can confirm it’s condition, we will then issue a refund for the unopened product and email you a confirmation. Please allow 7-10 days for the refund to post to your statement.*If you have any questions regarding our return policy please email hello@ecsbrands.com.*